Shipping & Returns

SHIPPING POLICY

Purchases are shipped from our warehouse in Jaipur, Rajasthan by courier. Please allow the following number of days as mentioned in receipt of your order.

 

For domestic orders

All domestic orders are processed within 3 business days. You can expect delivery of the order within 5-7 business days. For locations that are in the interiors or in difficult coverage areas, this may take between 8-10 working days.

In the light of recent pandemic, please expect further delays. We are trying our best to get our product to you at the earliest. 

 

We offer free shipping on all domestic orders worth INR. 999/- and above.

 

For International orders

All international orders are processed within 3 business days. You can expect delivery of the order within 15-20 business days. We do not offer free shipping on international orders.

Note: 

  • Order deliveries will be made between 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.

  • The Earthen Charm is not responsible for damage after delivery.

  • For all claims for shortages or damages must be reported to us within 48 hours of the delivery via phone or email, with a description of the problem and a snapshot of the received product. 

  • Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

 

Cash on Delivery is not accepted as a mode of payment. 

Return & Exchange Policy

  1. We will issue a product exchange for any product that is returned in a sealed and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt and will only be exchanged once the returned product has been examined and verified as saleable.

  2. To return any items, please contact via phone or email. 

  3. Postage will not be refunded.

  4. Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. The Earthen Charm is not responsible for damage after delivery.

  5. Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.

  6. All claims for shortages or damages must be reported to us on the day of delivery.

  7. Return/exchange requests are subject to an inspection and checking by the Quality Control team at The Earthen Charm. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.

  8. Each item can only be exchanged once. No cash refunds are permitted.

  9. An item is eligible for return if it fulfils any of the following conditions:

    • Sold in a physically damaged condition.

    • Has missing parts or accessories.

    • Product packaging not opened, product not used.

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HELP

CONTACT

WANT OUR SECRETS? 

+91-9521849782

theearthencharm@gmail.com

Jaipur, Rajasthan